Privacy Policy
How we collect, use, and protect your personal information
Last updated: 30 June 2025
Introduction
At HV Direct, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Key Information
- HV Direct is the data controller responsible for your personal data.
- We collect data you provide directly and data collected automatically when you use our site.
- You have rights regarding your personal data under data protection laws.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when using our website, including:
- Contact details (name, email, phone number, address)
- Business information if you represent a company
- Project specifications and requirements
- Account information if you create an account
- Communication records when you contact us
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referral sources and user interaction data
- Location information based on IP address
For more information about cookies and similar technologies, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Providing Our Services
- Process your enquiries and requests
- Manage your account if you create one
- Deliver the services you have requested
- Send service-related communications
Improving Our Website
- Analyse usage to improve functionality
- Troubleshoot problems and debug issues
- Understand user preferences
- Test new features and content
Marketing and Communication
- Send relevant information and updates
- Provide news about our services
- Contact you about offers and promotions
- Collect feedback about our services
Legal and Security
- Protect our website and services
- Detect and prevent fraudulent activities
- Comply with legal obligations
- Enforce our terms and policies
Sharing Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, data analysis, and payment processing.
- Business Partners: Companies we work with to provide our services, such as contractors and network operators.
- Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and property.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Information
You can request information about what personal data we hold about you and how it's being processed.
Correction
You can request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion
You can request that we delete your personal information in certain circumstances.
Restriction
You can request that we restrict processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at privacy@hvdirect.co.uk. We may need to verify your identity before responding to your request.
Retention Period
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.
Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
Children's Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with the last revised date. Your continued use of our website after we make changes indicates your acceptance of those changes.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Have Questions About Your Data?
Our team is here to answer any questions you may have about our privacy practices.
Contact Us